Shipping policy

1. Order Processing & Dispatch
Specializing in fresh seafood and meat products, we prioritize fast and hygienic order handling to guarantee ingredient freshness. All orders are processed, packaged with fresh-keeping facilities, and dispatched within 1–3 business days. We strictly follow food safety standards during the whole preparation process to ensure your fresh meat and seafood items are well-preserved before shipment and minimize your waiting time.
2. International Shipping & Delivery Time
We provide reliable international shipping services for our premium New Zealand seafood and meat products. Standard international delivery generally takes 7–14 business days, with the exact delivery time varying according to your destination country, local logistics efficiency and customs clearance progress. For customers with urgent needs, expedited shipping options are available at checkout to shorten the transit time and ensure you receive fresh ingredients in a timely manner.
3. Shipping Cost Calculation & Transparency
Shipping fees for fresh seafood and meat are calculated in real time based on the total weight of your order, packaging specifications and your delivery destination. All shipping costs are clearly displayed on the checkout page before you complete payment. We adhere to a transparent pricing policy withno hidden fees or additional charges, allowing you to shop with clarity and confidence.
4. Customs Duties & Import Taxes
All international shipments of food products including seafood and meat may be subject to customs duties, import taxes or food inspection fees stipulated by your local customs and food regulatory authorities. These additional charges are the sole responsibility of the recipient. We highly recommend all customers check the local food import regulations, tax standards and prohibited item policies of their country prior to placing an order to avoid unexpected fees or delivery delays.
5. Packaging & Shipping Protection
Considering the particularity of fresh seafood and meat products, we adopt professional food-grade fresh-keeping packaging, equipped with insulation materials and ice packs to maintain low temperature during transportation, effectively preventing deterioration, damage and leakage. All packaging is shockproof, leak-proof and environmentally compliant, fully protecting your ingredients throughout transit. For high-value bulk orders, we provide optional shipping insurance at checkout, offering comprehensive protection for your purchases and bringing you extra peace of mind.
6. Delivery Inspection & After-Sales Service
Upon receiving your package, please inspect the outer packaging and internal items immediately. If you find packaging damage, leakage, ice pack melting, product spoilage or any abnormal conditions, please take detailed photos and videos, refuse to sign for the package, and contact our customer service team right away. If you discover product quality defects or quantity discrepancies after signing for the order, please submit a valid complaint with evidence to our support team within 48 hours of delivery. We will verify the issue promptly and provide targeted solutions including refunds, replacements or other reasonable after-sales arrangements.
7. Customer Support
Our professional customer service team is always available to answer your questions regarding order processing, shipping standards, food transit precautions, customs clearance issues and after-sales problems. Whether you have pre-order consultation or in-delivery inquiries, feel free to contact us anytime. We will provide you with fast, professional and patient guidance and support.
Thank you for choosing BEAUDEN OLIVER KANE. We are committed to optimizing our fresh food logistics system, strictly controlling every shipping link, and delivering fresh, safe and high-quality New Zealand seafood and meat products to your door with a secure and worry-free shopping experience.